Our Services
Professional Call Handling
Formed in the same year as Moneypenny, we hold the same standards of excellence in an industry we’re proud of. We invest in our people - not Apps, AI, APIs or Live Chat, meaning we can be more cost effective for those clients wanting equally honest call answering and the perfect message. Delivered.
The secret’s in the people - friendly, experienced, mature team who go beyond the call of duty to give the same great first impression of your brand. An intelligent and proactive call handling service.
What’s included...
Your own dedicated telephone number - To receive the divert from your existing number.
Calls answered professionally - A call handling service who answers the phone within 3 rings, in your company name, and handled as per your instructions.
Our enquiry/message taking service - allows you to have a message sent immediately via email or SMS or through your own CRM. You may choose to have certain calls announced and transferred to you
Dedicated Account Manager - The monthly fee includes immediate access to your own Account Manager, so you have a personal contact who will make amendments to your instructions or update your preferences.
4 PAs trained on your business – where it is, what it does, who does what, who is on holiday, when they are back – and how to handle and route calls – initial greeting, procedures for different callers (eg existing clients, new business calls), message delivery preferences to departments or individual staff and so on.
Out of hours service - tailored to your live answering needs. Please see Prices.
Your own dedicated telephone number - To receive the divert from your existing number.
Calls answered professionally - A call handling service who answers the phone within 3 rings, in your company name, and handled as per your instructions.
Our enquiry/message taking service - allows you to have a message sent immediately via email or SMS or through your own CRM. You may choose to have certain calls announced and transferred to you
Dedicated Account Manager - The monthly fee includes immediate access to your own Account Manager, so you have a personal contact who will make amendments to your instructions or update your preferences.
4 PAs trained on your business – where it is, what it does, who does what, who is on holiday, when they are back – and how to handle and route calls – initial greeting, procedures for different callers (eg existing clients, new business calls), message delivery preferences to departments or individual staff and so on.
Out of hours service - tailored to your live answering needs. Please see Prices.
- Trusted by established & growing companies – many clients with us 10+ years.
- Superb value for money: no per-minute billing. No charge for fending off cold calls.
- Simple, fair pricing that delivers value for money.
Please call us on 020 7692 6789 to discuss your individual requirements or submit this quick form to initiate the trial – it’s on the house!
“We have used Messagemail for many years now and have been impressed by their professionalism and their keenness to constantly improve. Moreover whenever DMW has needed to tweak the way we work together, Tara and the Messagemail team have been happy to oblige and have implemented the changes promptly and effectively. We have no hesitation in recommending Messagemail we think they do an excellent job.”
Joy Matthews
“Messagemail has been a long standing partner of our business for many years. The service and general support that we receive from the company is second to none, in fact we stopped awarding our ‘best supplier’ award to them each year as it became a foregone conclusion. The staff are both helpful and engaging but extremely slick and professional at handling calls; they also deal with a number of other administrative tasks which help our ‘virtual’ company function more easily and more tangibly, providing a reassuring presence to clients. We could not recommend the service more highly.”
Julian Dawson
“Using message mail has helped our business as they act as a very capable and professional first line for our company and are always helpful, courteous, and reliable. We would recommend them to anyone”
Joseph W. Robinson
“We have been using Messagemail’s services for almost a decade now and have confidently recommended your company to others. We see you as an integral part of our team and enjoy the fact that we have grown together over the years and still share the same positive values to service, staff and customers alike.”
Anthony Ryb - Director
“…running a business means you often have to be in more places than one – in meetings, at promotional shows or visiting clients and knowing that “messagemail” is “minding the shop” gives great peace of mind. The operators are unfailingly courteous and helpful, in short, everything you hope your own staff would be”